Summary

Assistant Manager with 10+ years of experience managing retail operations. Adept at implementing effective merchandising strategies, improving customer retention, and generating sales. Strong background in customer service, shrink control, and loss prevention.

Professional Experience

TOYS“R” US, Wayne, NJ

Assistant Manager, November 2016–Present

• Develop and implement back-of-house policies and procedures, which includes the management and processing of trucks and merchandise to the sales floor
• Oversee inventory management tasks, store supplies, and front end operations, including safe management and cash handling
• Administer all activities related to the store’s financial results, operational metrics, quality standards, and human resources management
• Work closely with the general manager to deliver a statewide phasing plan for efficiently moving merchandise every quarter
• Enhanced year-over-year orders growth from 75% to 96%  (2018-2020)

BABIES R US, Sterling, VA

Assistant Manager, August 2010–September 2016

• Supervised daily operations of a busy store with sales of $5M annually
• Improved store’s operational effectiveness which increased profit by $100K
• Managed and trained 40 sales associates, 6 team leaders, and 2 support managers
• Applied effective sales plans, increasing total sales on average by 10% each year
• Ensured maximum client satisfaction, delivered exceptional customer service, and provided efficient management of all POS transactions
• Increased sales and control costs by evaluating financial/performance data and developing effective action plans

Education

CAMDEN COUNTY COLLEGE, Blackwood, NJ

Associates of Science in Business Administration, July 2010

• Honors: cum laude (GPA: 3.6/4.0)

Additional Skills

• Expert in Microsoft Office (Word, Excel, and PowerPoint), Outlook, MS Access
• Strong organizational, planning, and communication skills

How to write an assistant manager resume

Before you start writing, make sure you know how to write a resume in a way that best emphasizes your strengths.

General managers oversee daily operations to keep an organization up-and-running, but they need a great assistant manager to help shoulder the workload.

Convince an employer you’d be an indispensable member of their leadership team by presenting your managerial skills in a well-crafted resume. Use these three tips to write an assistant manager resume that shows hiring managers you can take on various managerial tasks and help lead their organization to success:

1. Highlight your assistant manager skills

A strong assistant manager resume highlights your managerial experience, leadership abilities, problem-solving skills, customer service skills, and commercial awareness.

To show employers you’re their ideal candidate, modify your resume bullet points to feature job-specific skills in your work experience section. Additionally, list key technical skills in your resume’s skills section so employers can assess your qualifications with a quick glance.

For example, if you’re applying to be an assistant store manager, state your knowledge in coordinating fundamental store operations, such as human resources management, analyzing performance metrics/financial data, and customer retention strategies.

Here are important assistant manager hard skills to include in your resume bullet points:

• Microsoft Office (Excel, Word, and Outlook)
• Budgeting
• Preparing reports
• Point of Sale (POS) systems
• Cash handling
• Training and coaching staff
• Strategic planning
• Inventory management
• Project management software (Microsoft SharePoint, Microsoft Project, and Microsoft Teams)
• Scheduling software

Your technical skill-set is crucial as an assistant manager, but it can only take you so far. To make yourself a more compelling managerial candidate, you need to demonstrate a variety of hard and soft skills, and that includes strong leadership skills.

Here are key assistant manager soft skills employers look for in the leaders they choose to hire:

• Communication skills
• Interpersonal skills
• People skills
• Sales skills
• Time management skills
• Organizational skills
• Decision-making
• Project management skills
• People management
• Delegation
• Conflict management
• Initiative
• Adaptability
• Collaboration
• Multitasking
• Prioritization
• Language skills

Here’s a great example of how to showcase some of these skills in your resume bullet points:

• Ensured maximum client satisfaction, delivered exceptional customer service, and provided efficient management of all POS transactions
• Increased sales and control costs by evaluating financial/performance data and developing effective action plans
• Work closely with the general manager to deliver a statewide phasing plan for efficiently moving merchandise every quarter

2. Open with a strong assistant manager resume summary

Hiring managers are short on time, so knowing how to effectively sum up your skills and achievements in a compelling resume summary will help set you apart from candidates with similar retail management experience.

To write an effective assistant manager resume summary, provide employers with a snapshot of your skills and experience in one to three short sentences. Keep it concise and emphasize job-specific skills so employers can immediately recognize you’re a great fit.

Here’s an example of a strong assistant manager resume summary:

Assistant Manager with 10+ years of experience managing retail operations. Adept at implementing effective merchandising strategies, improving customer retention, and generating sales. Strong background in customer service, shrink control, and loss prevention.

In this example, the applicant effectively sums up 10+ years of managerial experience in three short sentences. Very concisely, they list their key strengths in managing retail operations while highlighting a good mix of hard and soft skills that are required to excel.

3. Add hard numbers to your achievements

Companies rely on managers to enhance performance and maximize profitability — from coaching and training staff to developing sales strategies to boost revenue.

Because most applicants will already have the leadership qualities employers seek, simply listing your managerial skills and experience won’t be enough to leave a lasting impression.

When detailing your work experience, focus on the results you’ve delivered and use hard numbers to show employers what you can do. Quantifying your achievements will prove you’re capable of combining strong business acumen with your leadership abilities to make a real impact on the company’s bottom line.

Need help? Here are some examples of how to use numbers to describe your accomplishments in your resume bullet points:

• Supervised daily operations of a busy store with sales of $5M annually
• Improved store’s operational effectiveness which increased store profit by $100K
• Managed and trained 40 sales associates, 6 team leaders, and 2 support managers
•  Applied effective sales plans, increasing total sales on average by 10% each year