Guest Experience Manager
Full time @Bintan Lagoon Resort posted 1 month ago in Front OfficeJob Description
Mövenpick Resort & Spa Bintan Lagoon
Mövenpick Resort & Spa Bintan Lagoon is a luxury beachfront resort in Kepulauan Riau, Indonesia, renowned for its exceptional hospitality, relaxing tropical ambiance, and extensive facilities. As part of the Accor group, the resort offers world-class amenities and a culture of excellence, making it a premier destination for both leisure and business travelers.
Working at Mövenpick Resort & Spa Bintan Lagoon means joining an organization committed to professional growth, sustainability, and providing outstanding guest experiences. Team members benefit from global opportunities, continuous learning, and a supportive environment focused on personal and career development.
Position: Guest Experience Manager
Qualifications:
– 2–3 years of experience in a hotel environment, preferably in a managerial capacity or similar role
– Prior experience in international hotel/resort upscale environment
– Excellent command of English and additional languages (Mandarin, Korean, Japanese) is a plus
– Strategic thinker with a passion for hospitality and creating positive guest experiences
– Strong leadership and communication skills
– Ability to coordinate special requests and ensure smooth VIP guest experiences
– Proactive in guest engagement and resolving concerns promptly
How to Apply:
Interested candidates are invited to submit their application via the Apply button.