Novotel Samator Surabaya Timur
Novotel Samator Surabaya Timur is a modern, vibrant hotel located in the eastern area of Surabaya, part of the renowned Accor Group, blending contemporary design with warm, attentive service in a convenient and lively urban setting. We pride ourselves on creating a welcoming atmosphere for both guests and staff, offering comfortable accommodations, dynamic work culture, and opportunities for professional development within a global leader in hospitality.

As an Accor property, we strongly emphasize employee development, sustainability, and community engagement—team members benefit from access to learning programs, internal transfer opportunities, and participation in meaningful CSR and ESG initiatives that make a positive impact locally and globally.

Position: Guest Relation Supervisor

Qualifications:

• Proven experience supervising guest relations or front office staff
• Leadership and coaching skills with a guest-centric focus
• Capability to manage daily operations, escalate issues, and maintain service standards
• Familiarity with Opera Cloud PMS
• Strong communication in English and Bahasa Indonesia

How to Apply:
We invite motivated and dedicated hospitality professionals to seize this opportunity with Accor—whether you’re eager to deliver exceptional guest experiences, grow within a global network, or engage in impactful ESG initiatives, we’d love to hear from you! Please click the Apply button below to submit your application—your next career chapter starts here.