Telephone Operator

Job Description

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Pullman Lombok Merujani Mandalika Beach Resort
Pullman Lombok Merujani Mandalika Beach Resort is a modern upscale beachfront resort located in the Mandalika area of Lombok, offering contemporary rooms, meeting facilities, dining outlets, and a range of leisure amenities designed for international and domestic travellers. The resort delivers thoughtful service, elegant design, and a commitment to guest comfort in a beautiful coastal setting.

As part of the Accor family, Pullman Lombok Merujani supports professional growth through training programs, employee benefits, and internal mobility. We value team collaboration, service excellence, and the development of hospitality talent who can deliver memorable guest experiences in a dynamic resort environment.

Position: Telephone Operator

Qualifications:

  • Diploma in Tourism, Hospitality Management or equivalent
  • Minimum 1 year of relevant experience in telephone/guest communications
  • Excellent telephone manner with ability to process incoming and outgoing calls accurately and courteously
  • Familiarity with hotel telecommunication standards and ability to report complaints and irregularities to supervisors
  • Good command of English; ability to speak additional local languages is an advantage
  • Professional, service-minded, punctual and able to work shift patterns

How to Apply:
If you’re customer-focused and ready to support guest communications at a leading beachfront resort, please click the Apply button below to submit your CV through the hotel’s careers portal—we welcome qualified candidates and look forward to reviewing your application.

Required skills