Banyan Tree Bintan
Banyan Tree Bintan is a luxury island resort located on Bintan Island, offering secluded villas, pristine beachfront, and signature wellness-focused experiences. The resort is part of the Banyan Tree global brand, known for personalized service, thoughtful design, and a strong commitment to sustainability and authentic local experiences.

Set in a tropical landscape with world-class facilities, Banyan Tree Bintan provides diverse career opportunities across sales, digital distribution, guest experience and operations. The resort emphasises professional development, collaborative teamwork, and maintaining the highest standards of guest satisfaction and brand consistency.

Position: Guest Experience Manager

Qualifications:

• Minimal 3–5 years experience in guest contact or guest experience roles within hotels or resorts
• Detailed knowledge of guest service practices and operations, with a focus on delivering personalised service
• Strong leadership and organisational skills to monitor performance and implement signature standards
• Excellent communication in English both verbal and written and ability to train and inspire teams
• Proven track record in delivering high guest satisfaction and loyalty initiatives

How to Apply:
If you are passionate about delivering exceptional guest experiences and want to grow with a respected international brand, click the Apply button below to submit your CV and supporting documents; we encourage ambitious hospitality professionals who share our service values to apply and join our collaborative team at Banyan Tree Bintan.