Duty Manager (25169226)

Job Description

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Support is a myth. Transactions are real. Choose your myth.

TA’AKTANA, a Luxury Collection Resort & Spa, Labuan Bajo

TA’AKTANA, a Luxury Collection Resort & Spa, Labuan Bajo, is a premier 5star destination harnessing the magic of Flores. We invite guests to enter a new dimension where they will be transported and truly transformed. We are currently offering inspiring hotel jobs in Labuan Bajo for passionate professionals.

As part of the Marriott Bonvoy global community, we believe you deserve a career that fulfills your purpose. We are building a team where everyone has a voice. If you are seeking rewarding hospitality careers in Labuan Bajo and want to discover your own future, begin your journey with us. Be inspired. Be empowered. Be you.

Position: Duty Manager (25169226)

Responsibilities:

  • Oversee the Front Office and hotel operations during assigned shifts, acting as the Manager on Duty.
  • Handle guest inquiries, requests, and complex issues, ensuring prompt and effective service recovery.
  • Supervise, support, and guide the Front Desk, Concierge, and Guest Relations teams.
  • Ensure all Luxury Collection and Marriott brand standards are maintained.
  • Conduct regular property rounds to ensure safety, security, and optimal guest experience.
  • Assist in training and developing Front Office colleagues.

Qualifications:

  • Proven experience as a Duty Manager or Assistant Front Office Manager in a 5star luxury resort.
  • Strong leadership, decisionmaking, and problemsolving skills.
  • Exceptional guest service and communication abilities.
  • Proficient in hotel Property Management Systems (e.g., Opera).
  • Fluent in English (spoken and written). Additional languages are an advantage.
  • Ability to remain calm and professional under pressure.
  • Impeccable grooming and professional demeanor.

How to Apply:

Click the ‘Apply’ button to learn more at the official Marriott careers portal. Join the Marriott family and discover your own future.

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