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Pullman Jakarta Indonesia
Pullman Jakarta Indonesia Thamrin CBD is a vibrant city hotel perfectly located in Central Jakarta, just steps away from the Bundaran HI roundabout, Grand Indonesia, and Plaza Indonesia. Whether for business or leisure, guests enjoy 427 stylish rooms, global cuisines at Sana Sini and Kahyangan restaurants, unique experiences at The Back Room bar, Le Chocolat, and Makaron bakery. With easy access to public transport, the National Monument, and the city’s top shopping and business districts, Pullman offers exceptional comfort and convenience for a memorable stay. We are actively hiring for exceptional hotel jobs in Central Jakarta.

As a proud member of Accor Hotels and Resorts, we offer diverse opportunities for professional growth through Accor’s learning programs. Joining our team means receiving an Employee Benefit Card offering discounted rates at Accor hotels worldwide and the opportunity to grow within your property and across the world. We are committed to fostering talent and contributing through Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities, making us a great choice for hospitality careers in Jakarta.

Position: Front Desk Agent

Responsibilities:

• Provide professional check-in and check-out services, ensuring a smooth and unforgettable experience for every guest in the heart of Jakarta.
• Manage all front office transactions accurately and efficiently, ensuring proper billing and documentation.
• Handle guest inquiries, requests, and concerns promptly and courteously, utilizing strong customer service skills.
• Maintain excellent communication with other departments (Housekeeping, F&B) to ensure seamless service delivery.
• Develop a strong knowledge of hotel facilities, local attractions (Bundaran HI, Monumen Nasional), and public transport for guest assistance.

Qualifications:

• Minimum 1-2 years experience as a Front Desk Agent, GSA, or similar position in a 4-5 star city hotel.
• Strong communication, interpersonal, and customer service skills.
• Excellent organizational skills and attention to detail in high-volume operations.
• Proficiency in hotel Property Management Systems (PMS).
• Fluent English, both spoken and written, is mandatory for international guest communication.
• Professional grooming and a pleasant, outgoing personality.
• Ability to work efficiently in a fast-paced environment in Central Jakarta.

To explore these rewarding roles, please use the Apply button on the job page to search for the specific Job ID (e.g., REF60474X) or visit careers.accor.com.