Guest Service Reservation Agent
- Full time
- Jakarta Pusat, Jakarta, Jl. M.H. Thamrin No.59, RT.9/RW.5, Gondangdia, Central Jakarta City, Jakarta, Indonesia, 10350
- @Pullman Jakarta Indonesia posted 4 weeks ago
- Posted : November 6, 2025 -Accepting applications
Job Description
Pullman Jakarta Indonesia
Pullman Jakarta Indonesia Thamrin CBD is a vibrant city hotel perfectly located in Central Jakarta, just steps away from the Bundaran HI roundabout, Grand Indonesia, and Plaza Indonesia. Whether for business or leisure, guests enjoy 427 stylish rooms, global cuisines at Sana Sini and Kahyangan restaurants, unique experiences at The Back Room bar, Le Chocolat, and Makaron bakery. With easy access to public transport, the National Monument, and the city’s top shopping and business districts, Pullman offers exceptional comfort and convenience for a memorable stay. We are actively hiring for exceptional hotel jobs in Central Jakarta.
As a proud member of Accor Hotels and Resorts, we offer diverse opportunities for professional growth through Accor’s learning programs. Joining our team means receiving an Employee Benefit Card offering discounted rates at Accor hotels worldwide and the opportunity to grow within your property and across the world. We are committed to fostering talent and contributing through Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities, making us a great choice for hospitality careers in Jakarta.
Position: Guest Service Reservation Agent
Responsibilities:
- Manage all incoming reservation requests via phone, email, and online channels promptly and accurately, focusing on maximizing occupancy and revenue.
- Provide detailed information on room types, packages, and hotel amenities, effectively upselling products to guests.
- Ensure accurate input of reservation data into the Property Management System (PMS) and maintain organized documentation.
- Handle guest inquiries regarding existing reservations, modifications, and cancellations with professional communication skills.
- Collaborate with the Sales and Revenue Management teams to apply promotional rates and strategies correctly.
Qualifications:
- Minimum 1-2 years experience as a Reservation Agent or Guest Service Agent in a city hotel environment.
- Strong organizational skills and meticulous attention to detail in handling reservation data and guest communications.
- Excellent communication skills, both written and verbal in English and Bahasa Indonesia.
- Proficiency in hotel Property Management Systems (PMS) and central reservation systems.
- Sales-oriented mindset with proven ability to upsell hotel products and maximize booking value.
- Ability to work efficiently under pressure and handle high call/email volumes in the Central Jakarta market.
- A professional, courteous, and pleasant telephone demeanor.
To explore these rewarding roles, please use the Apply button on the job page to search for the specific Job ID (e.g., REF60474X) or visit careers.accor.com.
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