Guest Service Manager
- Full time
- RW 04, Jawa Tengah
- @Holiday Inn Express Semarang Simpang Lima posted 10 hours ago
- Posted : November 14, 2025 -Accepting applications
Job Description
Holiday Inn Express Semarang Simpang Lima
Holiday Inn Express Semarang Simpang Lima is a smart, modern hotel under IHG, strategically located near the iconic Simpang Lima business and commercial center. The hotel focuses on efficiency, comfort, and providing the essential experience for business and leisure travelers. We are currently offering exceptional hotel jobs in Semarang for highly motivated individuals.
We are seeking experienced professionals to lead our sales efforts and guest services team. Joining us means being part of a streamlined international brand with a strong commitment to staff development. If you are seeking rewarding hospitality careers in Jawa Tengah, explore the leadership roles available in our **Semarang hotel hiring** initiative.
Position: Guest Service Manager
Responsibilities:
- Manage and oversee the Front Office team, ensuring exceptional guest service standards are consistently delivered.
- Handle complex guest issues, complaints, and service recovery efficiently and professionally.
- Monitor guest satisfaction scores (GSS) and implement corrective actions to drive improvement.
- Manage staff training, scheduling, and performance of the Front Office team.
Qualifications:
- Minimum 3 years of experience as a Guest Service Manager or Assistant Front Office Manager in a reputable hotel.
- Strong leadership, interpersonal, and problem-solving skills.
- Excellent command of English, both written and spoken.
- Proficiency in hotel Property Management Systems (PMS).
- Relevant D3/S1 degree in Hospitality Management.
How to Apply:
We are seeking qualified and motivated individuals to join the Holiday Inn Express Semarang Simpang Lima team. Please click the “”Apply”” button to send your application to our recruitment team via the official email address.
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