Hotel Quality Assurance
- Full time
- Cisarua, Jawa Barat, Jl. Raya Puncak No. 601, Cisarua Bogor
- @Royal Safari Garden Resort & Convention posted 4 weeks ago
- Posted : November 26, 2025 -Accepting applications
Job Description
Royal Safari Garden
Royal Safari Garden offers a unique escape in the cool climate of Cisarua, Bogor, blending comfortable accommodation with immersive animal encounters. As a renowned family-friendly resort, we provide guests with memorable experiences surrounded by nature and wildlife. We are currently offering exceptional hotel jobs in Bogor for dedicated professionals ready to contribute to our dynamic operations.
Joining our team means becoming part of a property that values conservation, education, and hospitality excellence. We offer a supportive environment where you can develop your skills and advance your hospitality careers in Bogor. If you are passionate about service and nature, explore the opportunities available in our latest recruitment drive.
A lot of hotel staff stay in this role for years simply because they never question it. The real risk is that comfort becomes the default and ambition fades, and this unfolds slowly across three to five years.
Position: Hotel Quality Assurance
Responsibilities:
- Manage the overall quality of the guest experience across all Beachcomber Group units to ensure adherence to service standards
- Conduct regular audits to assess compliance with standards and identify areas for improvement
- Work closely with VIP Hotel, operational departments to develop and implement initiatives to improve service and product quality
- Follow up on guest feedback and reviews, taking proactive steps to address issues and meet specific guest requirements
- Participate in the training and development of Artisans to ensure thorough understanding of quality standards and continuous improvement processes
- Promote a culture of service excellence within the Company by fostering empathy and guest satisfaction
Qualifications:
- Previous hospitality experience, preferably in quality management or guest services
- Excellent communication and interpersonal skills to work closely with various departments and stakeholders
- Ability to analyse data and identify trends to make informed quality improvement decisions
- Knowledge of the hospitality industry’s quality and service standards
- Ability to work independently and multi-task
- A passion for service excellence and a desire to maintain Beachcomber’s high standards
Review your performance history and submit only when ready to progress. Tap the Apply button on the job page to move forward.
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