Viceroy Bali, a luxury resort in Ubud known for its exquisite villas, fine dining, and world-class hospitality, is seeking a skilled and dedicated Front Office Manager to lead our front desk operations.

Responsibilities:

• Lead and supervise the front office team to ensure seamless daily operations and exceptional guest experiences.
• Oversee check-in/check-out processes, manage guest inquiries, and liaise with guests and team professionally.
• Train and develop the front office team to maintain the high service standards Viceroy Bali is known for.
• Coordinate with housekeeping, reservations, and other departments to optimize occupancy and guest comfort.
• Monitor front desk performance, analyze reports, and enforce company policies to drive efficiency and service excellence.

Qualifications:

• Minimum of 2 years of experience in a Front Office managerial role within a luxury hotel or resort.
• Strong leadership, organizational, and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Proficiency in hotel management systems and guest service operations.
• Ability to handle and resolve guest complaints professionally and efficiently.
• Fluent in English; additional language skills are an advantage.

How to Apply:

Interested candidates are invited to submit their updated resume and application to Email

Subject: Application – Front Office Manager – Your Name

Property Link:

Viceroy Bali