Position Title: Housekeeping Floor Attendant

Reports To: Housekeeping Floor Supervisor

Position Summary:

The Floor attendant will be responsible for ensuring the cleanliness, sanitation, orderliness and adequate supply of assigned housekeeping guestrooms and work areas.

He/She should be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service-oriented manner.

Floor Attendant Duties and Responsibilities:

1. Reports check out rooms immediately after inspection by phone call to HK office.

2. Cleans guest rooms according to the procedure.
3. Ensures that guest preferences are met all the time.
4. Picks up a service area, pantry, corridors and exit stairwells on a regular basis.
5. Keeps the service area, pantry and trolleys clean and tidy.
6. Exchanges the linen with laundry and linen room.
7. Ensures laundry, dry cleaning and pressing are delivered.
8. Reports fixture or other items that need maintenance repair to HK office.
9. Reports any illness of guest and accident.
10. Sells the products to customers.
11. Reports the minibar consumption to HK office.
12. Be alert of suspicious characters in the hallways and reports immediately to the security department.
13. Attends to guest calls, guest requests /guest complaints in the area assigned to him.
14. Authorise to enter in guestrooms for cleaning and providing turndown services as per requirement.
15. Responsible for following the standard operating procedures.
16. Responsible for achieving and exceeding the guest satisfaction score.
17. Update status of rooms cleaned on the assignment sheet.

18. Return and restock cart at end of shift.

Prerequisites:

• Service orientated, pleasing personality and leadership capabilities.
• Good health, Neat and pleasant appearance

• Proficiency in computer programs like MS Word, Excel and working experience in hotel software like Opera, Protel, Fidelio etc. is an added advantage.

Education:

• High School or Diploma in Hotel Administration, Bachelor in Hotel Management.

Experience:

• Experience of two to three years in a related position.