Position Title: Housekeeping Floor Captain

Reports To: Housekeeping Floor Supervisor

Position Summary:

The Floor Captain will be responsible for maintaining guest rooms, working areas, and the hotel premises in general in a clean and orderly manner. Also coordinating daily housekeeping operations and maintaining the housekeeping operating standards.

The floor captain daily inspects all guest rooms to ensure that established standards are maintained. Additionally, He/She should be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service-oriented manner.

Floor Captain Duties and Responsibilities:

1. Efficienciently manages the floor or housekeeping section allocated to them.
2. Follows up on the work performance and assignment of room attendance.
3. Reports the guest room status.
4. Inspects any maintenance faults.
5. Offers all possible assistance to guests during their stay.
6. Reports the lost & found articles.
7. Assists the duty manager to resolve the complaint.
8. Supervises proper care and use of cleaning chemicals and equipment.
9. Daily inspection and update on linen and guest supply.
10. To organise immediately the guest needs under intimation to EHK/Executive.
11. Manage guest requests, including VIP amenities and communicating them to the relevant team members
12. Routine inspection of guest bedrooms to ensure they meet standards.
13. Aware of all room categories and amenities.
14. Achieve positive outcomes from guest queries in a timely and efficient manner
15. Carry out lost and found procedures.
16. Report maintenance issues to the Maintenance/Engineering Department.
17. Represent the needs of the team to others in the hotel.
18. Comply with hotel security, fire regulations and all health and safety legislation.
19. Carries out training for new room attendants.
20. Inspects the rooms especially VIP rooms.
21. Assumes other duties assigned by the asst. housekeeper from time to time.
22. Provide HK department orientation and walkaround for new housekeeping staffs and trainees.

Prerequisites:

• Service orientated, pleasing personality and leadership capabilities.

• Proficiency in computer programs like MS Word, Excel and working experience in hotel software like Opera, Protel, Fidelio etc. is an added advantage.

Education:

• High School or Diploma in Hotel Administration, Bachelor in Hotel Management.

Experience:

• Experience Two to three years of experience managing entry-level employees. Proven experience of working in a similar role in an upscale organisation.