The Housekeeping secretary provides complete secretarial support for the executive housekeeper and oversees the operation of the housekeeping office to ensure that all functions are carried out and completed in accordance with the policies, procedures and guidelines.

Additionally, He/She should be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service-oriented manner.

1. Places and accepts telephone calls.

2. Write or draft letters for the executive housekeeper.
3. Deal with telephone and email enquiries, using an email system (e.g. Microsoft Outlook, Mozilla Thunderbird etc.).
4. Photocopy and print various documents, sometimes on behalf of other colleagues.
5. Organise and store paperwork, documents and computer-based information.
6. Create and maintain filing and other office systems.
7. Keep diaries and arrange appointments.
8. Schedule and attend meetings, create agendas and take minutes – shorthand may be required to do this.
9. Book meeting rooms and conference rooms for both internal staff meeting and external meetings.
10. Liaise with staff in other departments and with external contacts.
11. Translates and types departmental manuals and other matters.
12. Records departmental meeting minutes and daily briefing notes.
13. Maintaining diaries and arranging appointments.
14. Typing, preparing and collating reports and filing reports.
15. Organising and servicing meetings (producing agendas and taking minutes)
16. Managing housekeeping and laundry related files and databases.
17. Prioritising workloads of the Executive housekeeper.
18. Implementing new procedures and administrative systems.
19. Distributes all incoming and outgoing correspondence, faxes and memos. Also opens and keeps current employee files.
20. Organizes and controls all office supplies, stationery and work forms.
21. Prepares month-end attendance report.

22. Assumes other duties assigned by the Executive Housekeeper from time to time.

23. Provide HK department orientation and walkaround for new housekeeping staffs and trainees.