Front Office Host (Mandarin Speaker)
- Full time
- Tanah Abang, Dki Jakarta, Jl. MH. Thamrin Kav. 15
- @Keraton At The Plaza posted 2 months ago
- Posted : October 12, 2025 -Accepting applications
Job Description
Keraton at the Plaza, a Luxury Collection Hotel, Jakarta
Keraton at the Plaza, a part of The Unbound Collection by Hyatt, is an opulent luxury hotel located in the heart of Jakarta, offering a unique blend of modern design and Indonesian culture. We are dedicated to crafting unique experiences through cherished guest interactions and countless learnings. We are currently offering exceptional hotel jobs in Jakarta for passionate individuals.
Start your journey with us and become part of the Hyatt family, where we provide competitive remuneration, extensive benefits including medical and discounted room rates worldwide, and clear pathways for career advancement. If you are seeking rewarding hospitality careers in Jakarta and believe in the power of heartfelt service, we invite you to explore the opportunities at our distinguished property.
Position: Front Office Host (Mandarin Speaker)
Responsibilities:
- Provide a warm and personalized welcome to all guests, with a special focus on Mandarin-speaking clientele.
- Manage all aspects of the guest check-in and check-out process efficiently.
- Handle guest inquiries, requests, and concerns in a professional manner, ensuring a seamless experience.
- Serve as a key point of contact for Mandarin-speaking guests to assist with their needs throughout their stay.
- Process payments, manage guest accounts, and maintain accurate records in the PMS.
Qualifications:
- Previous experience as a Front Desk Agent or Guest Relations Officer in a 5-star hotel.
- **Fluency in Mandarin and English is mandatory.**
- Exceptional communication, interpersonal, and guest service skills.
- Proficiency in hotel Property Management Systems (e.g., Opera).
- Impeccable grooming and a professional, welcoming demeanor.
- Ability to work flexible shifts, including weekends and public holidays.
- Strong problem-solving skills and a positive attitude.
How to Apply:
We welcome you to start your journey with us. To apply, please click the “Apply” button to be directed to the official Hyatt careers portal and explore this unique opportunity.
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