Job Description for Front Office cashier
JOB DESCRIPTION: FRONT OFFICE CASHIER
REPORTS TO: Front Office Manager / Chief Accountant
POSITION SUMMARY:
Posts revenue center charges to guest accounts, Receives Payments from guest accounts at check-out. Coordinates the billing of credit card and direct-billed guest accounts with the accounting division.
All guest accounts are balanced by the cashier at the close of each shift. He / She normally entails answering guest inquiries regarding fees and services.
FRONT OFFICE CASHIER DUTIES AND RESPONSIBILITIES:
- Operates front office posting software.
- Obtains the house bank and keeps it balanced.
- Completes cashier pre-shift supply checklist.
- Completes guest check-in procedures.
- Clarifies customers question or concerns about the charges on their bills.
- Maintains adequate supplies of outlet stationery for cashiers.
- Assists with distribution of month end reports as directed by accounts or front office manager.
- Attends meetings as required.
- Maintains a track of all high balance guests.
- Check and follow up on all bills on hold.
- Check the billing instructions are correct for all expected departure guesta sns setup required auto routing or auto transfer on the PMS / Guest folio.
- Give on the Job training for new staffs.
- May also perform a variety of banking services for guests, Such as check cashing and foreign currency exchange.
- Follow up on all deposit dues / deposit to be paid.
- Post charges to guest accounts.
- Handles paid-outs.
- Transfer guest balances to other accounts as required.
- Cashes checks for guests following the approval policy.
- Completes guest check-out procedures.
- Settles guest accounts.
- Dispenses guest records after the guest checkout
- Handles cash, traveller’s cheque, credit cards and direct billing requests properly.
- Front office cashiers assume responsibility for any cash used in processing front desk transactions.
- Posts non-guest ledger payments.
- Makes discount adjustments.
- Disperses guest record upon check-out.
- Balances department totals at the close of the shift.
- Balances cash at the close of the shift.
- Manages safe deposit boxes.
- Assists Front desk staff on check in as an when required.
PREREQUISITES:
Education: High school graduate or equivalent. Must speak, read. Write, and understand the primary language used in the workplace. Good presentation and team worker.
Experience: Previous hotel-related experience desired, Experience in operating hotel front office software.