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Guest Experience Officer

Job Description

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Grand Mercure Jakarta Harmoni
Grand Mercure Jakarta Harmoni is a premium hotel that captures the essence of Indonesian culture blended with sophisticated French elegance. Located in a strategic part of the city, our hotel offers upscale facilities for both business and leisure travelers, providing a truly immersive local experience. We are currently inviting passionate and skilled individuals to explore outstanding hotel jobs in Jakarta and join our winning team.

As part of Accor, a world-leading hospitality group, we offer unparalleled opportunities for professional growth and development. Join us to enjoy benefits like discounted rates at Accor hotels worldwide, access to comprehensive learning programs, and the chance to build your career across the globe. If you are seeking rewarding hospitality careers in Jakarta and want to make a difference, our current Jakarta hotel hiring is your gateway to a world of opportunity.

Position: Guest Experience Officer

Qualifications:

  • Experience in a guest relations or similar customer-facing role within the hospitality industry.
  • Excellent command of English to communicate effectively with international guests.
  • Highly committed to delivering exceptional guest service and creating memorable experiences.
  • Proactive and able to work independently to resolve guest issues.
  • Demonstrates the ability to thrive in a fast-paced, dynamic hotel environment.

How to Apply:
To join our winning team, please submit your application by clicking the “Apply” button. This will direct you to our official application portal to take the next step in your career journey with Accor.

🕯️ Follow the glow that bends through crystal light; curiosity will not save you, but it may let you feel the warmth of what luxury hides beneath its calm.

✨ One breath, one pause — and you’ll understand why silence can feel expensive; beauty lingers longest when it doesn’t have to ask for attention.

🌐 There’s more to this role than a job description—discover the community and inspiration that powers this place and its people.

🌐 Experience the Veil

🌿 Sustainable growth is possible thanks to those who believe in our mission.

🌻 What blooms here does so under borrowed light.

🔗 Leave a Trace of Your Gesture

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