Guest Experience Staff (Mandarin Speaker)
- Full time
- Scbd, Jakarta, SCBD Lot 11, Jl. Jend. Sudirman kav 52-53 Senayan, Kec. Kby. Baru, Jakarta, Kebayoran Baru, South Jakarta City, Jakarta 12190 ID, 62111
- @Discovery SCBD posted 3 weeks ago
- Posted : November 9, 2025 -Accepting applications
Job Description
Discovery SCBD
Discovery SCBD is a premier luxury hotel located in the heart of the prestigious Sudirman Central Business District (SCBD), Jakarta. We offer sophisticated accommodations, state-of-the-art event venues, and world-class dining, catering to discerning business and leisure travelers. We are currently offering exceptional hotel jobs in SCBD for passionate hospitality professionals.
As a proud member of Discovery Hotels & Resorts, we are driven to be the absolute best. We seek passionate, creative, and driven individuals to join our family. When you join the Discovery SCBD family, you are joining a world of possibility. If you are seeking rewarding hospitality careers in Jakarta, explore the opportunities in our SCBD hotel hiring initiative.
Position: Guest Experience Staff (Mandarin Speaker)
Responsibilities:
- Provide exceptional, personalized service to all guests, with a special focus on Mandarin-speaking clientele.
- Assist with all front office duties, including check-in, check-out, and concierge services.
- Act as a key point of contact for guest inquiries, requests, and issue resolution.
- Translate communications and materials as needed to support Mandarin-speaking guests.
- Proactively engage with guests to anticipate their needs and create memorable experiences.
Qualifications:
- **Fluent in Mandarin (spoken and written) is mandatory.**
- Previous experience in Front Office or Guest Relations in a 5-star hotel.
- Passionate about delivering the absolute best guest service.
- Excellent communication and interpersonal skills.
- Professional, courteous, and driven attitude.
- Ability to work flexible shifts in a dynamic environment.
- Creative problem-solver with a positive mindset.
How to Apply:
Please click the Apply button to submit your application directly via the provided email and join our family to build your career.
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