Duty Manager
- Full time
- Jakarta Selatan, Jakarta, Jalan H.R. Rasuna Said Kav. X - O Jakarta DKI Jakarta Indonesia 12950
- @Gran Melia Jakarta posted 1 month ago
- Posted : November 19, 2025 -Accepting applications
Job Description
Gran Meliá Jakarta
Gran Meliá Jakarta is an award-winning luxury 5-star hotel located in the prestigious Kuningan district of South Jakarta, offering world-class services and refined Spanish-inspired elegance. Known for its sophisticated dining, extensive event spaces, and signature Meliá hospitality, the hotel is a premier destination for both international travelers and business elites, providing exceptional **hotel jobs in Jakarta Selatan**. We invite highly passionate and dedicated professionals to join our esteemed team.
As part of the global Meliá Hotels International group, Gran Meliá Jakarta is committed to fostering a culture of professional excellence, growth, and continuous learning under the ‘Very Inspiring People’ philosophy. If you are seeking rewarding **hospitality careers in Jakarta** and wish to leverage your skills in a truly international luxury environment that values creativity and high standards, explore this **Jakarta Selatan hotel hiring** opportunity and embark on a fulfilling journey with a leading international brand.
Position: Duty Manager
Responsibilities:
- Serve as the designated Manager on Duty for the entire hotel, overseeing all operational aspects during assigned shifts.
- Handle complex guest incidents, complaints, and emergency situations with professionalism, ensuring swift and satisfactory resolution under 5-star standards.
- Conduct regular floor inspections to ensure public areas, front-of-house, and back-of-house comply with safety and appearance standards.
- Act as a key liaison between all operating departments (Front Office, Housekeeping, Security) to maintain seamless service flow.
- Support the Front Office team during peak periods (check-in/check-out) and manage VIP arrivals and departures.
- Complete and disseminate thorough handover reports detailing key events and operational issues during the shift.
- Ensure strict adherence to all hotel policies, safety regulations, and Meliá brand standards.
Qualifications:
- Minimum 3 years of experience as an Assistant Manager, Duty Manager, or a senior Front Office role in a luxury 5-star hotel in Kuningan or Jakarta Selatan.
- Exceptional conflict resolution, communication, and decision-making abilities under pressure.
- Strong leadership presence, excellent grooming, and a professional, guest-focused demeanor.
- Fluent in English and Bahasa Indonesia, both written and spoken, for effective internal and external communication.
- Proficiency in property management systems (PMS) and front office procedural knowledge.
- Ability to work flexible shifts, including overnight and weekends, as required by 24-hour luxury operations.
- Commitment to the high service standards expected in a Gran Meliá property.
How to Apply:
Unlock your potential with an international brand. Click the Apply button to submit your application directly and become part of our exceptional hospitality team.
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