Guest Service Agent
- Full time
- Bintan, Kepulauan Riau, Jalan Indera Segara Site A12, Bintan Utara, Lagoi, 29155
- @Mövenpick Resort & Spa Bintan Lagoon posted 1 month ago
- Posted : November 21, 2025 -Accepting applications
Job Description
Mövenpick Resort & Spa Bintan Lagoon
Mövenpick Resort & Spa Bintan Lagoon is a premier five-star destination located in the stunning Kepulauan Riau archipelago, offering a perfect escape with its pristine beaches and world-class facilities. Our resort features luxurious accommodations, extensive event venues, and diverse dining options, establishing us as a top choice for leisure and business travelers alike. We are currently offering exceptional hotel jobs in Bintan for passionate hospitality professionals ready to elevate their careers.
As a part of the renowned Accor group, we are committed to excellence and the personal growth of our team members. Joining us means accessing global career opportunities, comprehensive training programs, and a supportive culture that values diversity and innovation. If you are seeking rewarding hospitality careers in Kepulauan Riau and wish to be part of a vibrant team, we invite you to explore the current openings in our Bintan hotel hiring initiative.
Position: Guest Service Agent
Responsibilities:
- This position represents as the main point of contact for all guests who ensures the highest level of guest satisfaction from arrival to departure
- Welcomes and answers to guest queries efficiently while ensuring accuracy of guest billings
- Promotes the hotel services and facilities to enhance the guest experience
- Handles guest requests for information and provides answers; puts them in contact with the appropriate people if necessary
- Maintains a professional and friendly demeanor at all times
Qualifications:
- Vocational diploma or degree in hospitality or business management or equivalent
- Prior experience in upscale environment within front office or food and beverage function
- Fluent in the national language and a good working level of English; Ability in a third language is an added advantage
- Knowledge of international hotel chain standards, Property Management System, and hotel processes are preferred
- Strong communication and customer service skills
- Detail-oriented and able to multitask
- Professional appearance and attitude
How to Apply:
Click the “Apply” button to submit your application directly through the official Accor careers portal or send your CV to the email provided, and start your journey with us.
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