Guest Experience Specialist (Mandarin, Korean, Japanese Speaker)
- Full time
- Bintan, Kepulauan Riau, Jalan Indera Segara Site A12, Bintan Utara, Lagoi, 29155
- @Mövenpick Resort & Spa Bintan Lagoon posted 1 month ago
- Posted : November 21, 2025 -Accepting applications
Job Description
Mövenpick Resort & Spa Bintan Lagoon
Mövenpick Resort & Spa Bintan Lagoon is a premier five-star destination located in the stunning Kepulauan Riau archipelago, offering a perfect escape with its pristine beaches and world-class facilities. Our resort features luxurious accommodations, extensive event venues, and diverse dining options, establishing us as a top choice for leisure and business travelers alike. We are currently offering exceptional hotel jobs in Bintan for passionate hospitality professionals ready to elevate their careers.
As a part of the renowned Accor group, we are committed to excellence and the personal growth of our team members. Joining us means accessing global career opportunities, comprehensive training programs, and a supportive culture that values diversity and innovation. If you are seeking rewarding hospitality careers in Kepulauan Riau and wish to be part of a vibrant team, we invite you to explore the current openings in our Bintan hotel hiring initiative.
Position: Guest Experience Specialist (Mandarin, Korean, Japanese Speaker)
Responsibilities:
- This position serves as the hotel ambassador throughout the entire journey of guest’s stay especially for repeaters, elite members, and VIPs
- The role focuses largely on guest engagement through creative and dynamic approaches ensuring that the guest experience is memorable and defect free
- Handles guest requests for information and provides answers; puts them in contact with the appropriate people if necessary
- Anticipates guest needs and personalizes services to exceed expectations
- Collects and analyzes guest feedback to improve service quality
Qualifications:
- Vocational diploma or degree in hospitality or business management or equivalent
- Prior experience in international hotel / resort upscale environment
- Excellent command of English languages and plus additional languages (Mandarin, Korean, or Japanese)
- Communicative, attention to detail in quality and guest-oriented
- Flexible and able to embrace and respond to change effectively, open minded
- Strong problem-solving skills and cultural awareness
- Ability to work independently and as part of a team
How to Apply:
Click the “Apply” button to submit your application directly through the official Accor careers portal or send your CV to the email provided, and start your journey with us.
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