Mercure Jakarta Pantai Indah Kapuk
Mercure Jakarta Pantai Indah Kapuk is a contemporary Accor hotel located in the vibrant Pantai Indah Kapuk (PIK) area of North Jakarta, offering comfortable rooms, flexible meeting spaces, dining options, and friendly, service-oriented facilities designed for both business and leisure travelers. The hotel blends modern comfort with approachable service, making it a welcoming choice for domestic and international guests.

As part of the Accor group, Mercure Jakarta PIK supports professional development, multicultural teamwork, and a guest-centric culture. The hotel values service excellence, language skills, and local market knowledge, and offers opportunities for training, career progression, and collaboration within a global hospitality network.

Position: Guest Experience Agent

Qualifications:

• Fluent in Mandarin (Chinese) and Indonesian; good command of English is an advantage
• Experience in guest services, front office, or concierge roles in hotels or hospitality
• Excellent interpersonal and communication skills with a strong guest-focus
• Knowledge of Chinese market expectations and cultural etiquette for guest relations
• Ability to assist with check-ins, guest enquiries, and concierge services professionally
• Proficient with hotel PMS and basic office software (MS Office)
• Flexible to work shifts, weekends, and public holidays as required

How to Apply:
If you have a passion for creating welcoming experiences for Chinese-speaking guests and want to grow in a multicultural hotel environment, click the Apply button below to submit your CV and join our friendly team at Mercure Jakarta Pantai Indah Kapuk.