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Le Méridien Jakarta
Le Méridien Jakarta is a distinguished 5-star hotel situated in the heart of Indonesia’s capital, offering guests a unique blend of European heritage and contemporary Indonesian culture. Located strategically along Jalan Sudirman, our hotel provides sophisticated accommodations, exceptional dining experiences, and state-of-the-art facilities for both business and leisure travelers. We are currently offering exciting hotel jobs in Jakarta for dedicated professionals looking to make their mark in the hospitality industry.

As part of the globally renowned Marriott International family, we provide unparalleled opportunities for career development and personal growth. Our team is driven by a passion for service excellence and a commitment to creating memorable experiences for our guests. If you are searching for dynamic hospitality careers in Jakarta and wish to join a supportive and forward-thinking team, our Jakarta hotel hiring initiative is the perfect place to start your journey with us.

At Your Service Manager

Responsibilities:

• Lead the ‘At Your Service’ (AYS) department, the hotel’s central hub for guest requests and communication.
• Ensure all incoming calls and guest requests are handled promptly, efficiently, and courteously.
• Coordinate with various hotel departments to ensure timely fulfillment of guest needs.
• Train and manage AYS agents to maintain high service standards and product knowledge.
• Monitor guest feedback and implement improvements to enhance the AYS experience.

Qualifications:

• Previous experience as a Call Center Manager or Front Office Manager in a 5-star hotel.
• Exceptional communication and listening skills.
• Strong leadership abilities with a focus on team development.
• Proficiency in hotel communication systems and PMS.
• Ability to multitask and manage high call volumes effectively.
• Fluent in English. A third language is an advantage.
• Calm and professional demeanor, especially during high-pressure situations.

How to Apply:
If you have the drive to deliver exceptional service and are ready to advance your career with a global hospitality leader, please click the “Apply” button to submit your CV and begin your journey with us.