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Reservation Agent

  • Full time
  • Nusantara, Kalimantan Timur, IBU KOTA NUSANTARA DESA BUMI HARAPAN Lot ${300665} KECAMATAN SEPAKU, PENAJAM PASER UTARA, 76147
  • @Swissotel Nusantara posted 3 weeks ago
  • Posted : October 23, 2025 -Accepting applications

Job Description

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Swissôtel Nusantara

Swissôtel Nusantara is a premium 5star hotel nestled in the heart of Indonesia’s new capital city, IKN (Ibu Kota Nusantara). We are thrilled to offer an appealing opportunity for skilled talents to join and experience authentic Swiss hospitality. We are currently offering exciting hotel jobs in IKN.

As part of the globally renowned Accor group, we believe “Hospitality is a work of heart.” We provide extensive learning programs, global career opportunities, and a chance to contribute to the community. If you are seeking rewarding hospitality careers in Kalimantan Timur and want to be part of this historic new city, we invite you to join us.

Position: Reservation Agent

Responsibilities:

  • Handle guest reservation inquiries via phone, email, and online channels.
  • Process new bookings, modifications, and cancellations accurately in the Opera Cloud system.
  • Provide guests with detailed information on room types, rates, packages, and hotel policies.
  • Maximize room revenue and occupancy by upselling and promoting hotel services.
  • Maintain accurate guest profiles and booking records.
  • Liaise with the front office and sales teams regarding special requests, group bookings, and VIP arrivals.

Qualifications:

  • Minimum of 1 year experience in a similar position in an international brand.
  • Remote area work experience is preferred.
  • Proficient in Bahasa Indonesia and English.
  • Working knowledge of MS programs and Opera Cloud system.
  • Excellent time management, communication and administration skills.
  • Flexible with working hours and ability to work with tight deadlines.
  • Physical ability to stand and walk for long periods of time.
  • Meals & accommodation are provided.

How to Apply:

Click the ‘Apply’ button to send your application directly to our recruitment team and begin your journey with us in IKN.

📡 Sometimes, a single virtual visit can reveal the bigger picture and help you see all the opportunities that await you.

🔔 Your next workplace could already be waiting—see what it’s like and picture yourself as part of the team that makes it shine.

🔎 Every great role has a story behind it—explore what sets this place apart and let its unique energy spark your own ambitions.

🔗 Discover the Essence

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