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Melia Purosani Yogyakarta
Melia Purosani Yogyakarta is a distinguished five star hotel set in the vibrant heart of the city, just a short walk from the iconic Malioboro Street. Our hotel offers a unique urban resort experience with lush tropical gardens and a large lagoon pool, providing an oasis of tranquility. We feature elegant accommodations and exceptional dining, making us a top choice for travelers. We are currently offering inspiring hotel jobs in Yogyakarta for service oriented professionals.

As a flagship property of Meliá Hotels International in Indonesia, we blend Spanish warmth with renowned Javanese hospitality. We are committed to creating unforgettable guest experiences and fostering the professional growth of our team members. If you are seeking rewarding hospitality careers in Yogyakarta and want to be part of a passionate, world class team, explore this inspiring opportunity with us.

Position: Guest Experience Manager

Responsibilities:

• Oversee all aspects of the guest journey to ensure a personalized and exceptional experience
• Lead and manage the Guest Relations team, ensuring all guest needs and preferences are anticipated and met
• Act as the main point of contact for VIP guests and handle any special requests
• Proactively identify and resolve guest concerns or complaints, ensuring effective service recovery
• Analyze guest feedback from various channels to implement continuous service improvements
• Train and mentor front line staff on guest interaction, personalization, and service excellence standards

Qualifications:

• Male/Female
• Minimum 3 years of relevant experiences
• Experience in guest service and hospitality management and also strong in hotel operations
• Highly professional in appearance and conduct, with strong attention to detail and guest personalization
• Proven ability in handling guest concerns, complaint resolution, and service recovery
• Strong leadership, coordination, communication and interpersonal skills, with the ability to work collaboratively across departments
• Proficiency in hotel Property Management Systems (PMS)

How to Apply:
Click the “Apply” button to send your application directly through the official career portal and start your career journey with us.