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COMO Uma Ubud
COMO Uma Ubud is an intimate luxury resort located in the heart of Ubud, Bali, offering world class accommodation, wellness, and dining experiences immersed in nature. As part of the prestigious COMO Hotels and Resorts, we are defined by our values of Passion, Creativity, and Style. We are currently offering exceptional hotel jobs in Ubud for individuals who share our commitment to service excellence.

We welcome talented professionals to join our family and grow with us. Our team culture fosters creativity and provides a supportive environment to develop your skills within a globally recognized luxury brand. If you are seeking rewarding hospitality careers in Bali and have a passion for delivering memorable guest experiences, we invite you to explore this opportunity to join our dedicated team in Ubud.

Position: Guest Service Officer

Qualifications:

• Minimum 2 years experience in Guest Relations or Front Office in a 5 star luxury resort environment.
• Fluent in English, both spoken and written, with exceptional communication skills.
• Strong interpersonal skills and a genuine passion for creating outstanding guest experiences.
• Professional, elegant appearance with a positive and proactive attitude.
• Proficiency in hotel Property Management Systems (PMS) such as Opera.
• Excellent problem solving skills and the ability to handle guest feedback gracefully.
• Diploma or degree in Hospitality or a related field is preferred.

Responsibilities:

• Provide a warm, personalized, and seamless check in and check out experience for all guests.
• Act as a primary point of contact for guest inquiries, requests, and feedback, ensuring prompt and effective resolution.
• Coordinate with all hotel departments to anticipate and fulfill guest needs.
• Handle guest complaints with empathy and professionalism, ensuring guest satisfaction.
• Promote resort services, facilities, and wellness offerings to enhance the guest stay.

How to Apply:
At COMO, we welcome individuals who share our values of Passion, Creativity and Style. To join our family, please visit our official careers website for more details or send your application by clicking the “Apply” button.