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Four Points by Sheraton Bandung
Four Points by Sheraton Bandung is a contemporary 4 star hotel located in the vibrant city of Bandung, offering stylish accommodations and honest, uncomplicated service. As a proud member of Marriott Bonvoy and a certified Great Place To Work, we provide a fulfilling career environment. We are currently offering excellent hotel jobs in Bandung for dedicated individuals ready to join our team.

At Marriott, we believe you deserve a career that fulfills your purpose and empowers you to be your best self. We offer a global community where everyone has a voice and an opportunity to grow. If you are seeking rewarding hospitality careers in Bandung and want to be part of something bigger, we invite you to begin your purpose and discover your future with us.

Position: Guest Experience Expert

Job Number: 25176533

Qualifications:

• Minimum 2 years of experience in guest relations, front office, or a similar guest facing role, preferably in a 4 or 5 star hotel.
• Fluent in English, both spoken and written, with exceptional communication skills.
• Strong interpersonal and problem solving abilities, with a genuine passion for guest service.
• Professional appearance, a positive attitude, and an outgoing personality.
• Proficiency in hotel Property Management Systems (PMS) like Opera is highly desirable.
• Ability to handle guest complaints gracefully and find effective solutions.
• Flexible to work various shifts, including weekends and public holidays.

Responsibilities:

• Act as a primary point of contact for guests, proactively engaging with them to ensure a high level of satisfaction throughout their stay.
• Handle and resolve guest feedback and complaints promptly and professionally, coordinating with other departments to find solutions.
• Manage the check in and check out process for VIPs and Marriott Bonvoy elite members, providing personalized service and recognition.
• Analyze guest feedback from surveys and online reviews to identify service trends and recommend improvements.
• Assist guests with inquiries about hotel services, local attractions, and any special requests to enhance their experience.

How to Apply:
Be inspired, be empowered, be you. To begin your journey with our global community, please visit the official Marriott careers website. Click the “Apply” button to be redirected and discover your future with us.