Guest Service Agent
- Full time
- Bintan, Kepulauan Riau, Kampung Galang Batang
- @The Residence Bintan posted 2 months ago
- Posted : November 23, 2025 -Accepting applications
Job Description
The Residence Bintan
The Residence Bintan by Cenizaro is a luxurious retreat nestled on the largest island of the Riau Archipelago, offering a seamless blend of elegance and nature. Our property is renowned for its sophisticated villas, lush tropical surroundings, and a commitment to providing heartfelt hospitality that creates lasting memories for our guests. We are currently offering exceptional hotel jobs in Bintan for positive and motivated individuals ready to join our dedicated team.
As part of Cenizaro Hotels & Resorts, we pride ourselves on a culture that nurtures talent and encourages professional growth within a five star luxury setting. Joining our team means working in an environment that values aptitude, positive attitude, and system orientation. If you are seeking rewarding hospitality careers in Bintan and are willing to grow and adapt to dynamic working conditions, we invite you to explore this opportunity.
Many professionals in this role move on autopilot instead of making deliberate choices, accept every schedule without allocating time for development.
Position: Guest Service Agent
Responsibilities:
- Welcome guests warmly upon arrival and facilitate smooth check in and check out processes
- Handle guest inquiries and provide detailed information about hotel facilities and local attractions
- Process guest payments and maintain accurate billing records in the property management system
- Address guest complaints promptly and coordinate with other departments to ensure resolution
- Maintain a high standard of personal appearance and keep the front desk area organized
Qualifications:
- Prior work experience in a five stars luxury establishment will be beneficial
- Good command of English (both spoken and written)
- Proficiency in hospitality software with basic MS program
- Ability to work under pressure, willingness to grow and adopt to the working conditions
- Positive attitude, aptitude and system oriented
- Indonesian Citizens Only
How to Apply:
Tap the Apply button to submit your CV. Review your qualifications against the requirements and ensure your profile demonstrates the aptitude and positive attitude needed for a luxury establishment. Send your application only if you are ready to commit to the role standards.
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