Guest Experience Officer
- Full time
- Gambir, Dki Jakarta, Jl. Hayam Wuruk No. 36 - 37
- @Grand Mercure Jakarta Harmoni Hotel posted 3 weeks ago
- Posted : October 8, 2025 -Accepting applications
Job Description
Grand Mercure Jakarta Harmoni
Grand Mercure Jakarta Harmoni is a premier five-star hotel located in the historic heart of Jakarta, Indonesia. Our hotel masterfully blends French elegance with authentic local culture, offering sophisticated accommodations and world-class facilities for business and leisure travelers. We are currently inviting passionate professionals to explore rewarding hotel jobs in Jakarta and become part of our winning team.
As a member of the prestigious Accor family, we offer unparalleled opportunities for talent development through our global learning programs and a clear path for career advancement. We are committed to fostering a dynamic, supportive, and customer-oriented environment. If you are seeking exceptional hospitality careers in Jakarta and want to grow within a leading international brand, this is your chance to join us and make a difference.
Guest Experience Officer
Responsibilities:
- Act as a primary point of contact for guests, ensuring a personalized and memorable stay.
- Proactively engage with guests to anticipate their needs and gather feedback.
- Coordinate with various departments to resolve guest issues and fulfill special requests.
- Oversee VIP arrivals and ensure all arrangements are perfectly executed.
- Promote hotel services and facilities to enhance the overall guest experience.
Qualifications:
- Possesses relevant experience in a similar position within the industry.
- Demonstrates the ability to work effectively both independently and as part of a team in a dynamic, fast-paced environment.
- Exhibits excellent command of the English language in reading, writing, and speaking.
- Highly committed to delivering exceptional guest service with a strong customer-oriented mindset.
- Minimum 2 years of experience in a Guest Relations or Front Office supervisory role.
- Exceptional problem-solving skills and a passion for guest satisfaction.
- Impeccable grooming and professional demeanor.
How to Apply:
Join our winning team and grow your career with Accor. If you have a customer-oriented mindset and are ready to deliver exceptional guest service, please click the “Apply” button to submit your application through our official portal.
Required skills
Related Jobs
-
New
Guest Service Agent Full time
Bandung, West Java, Jl. Raya Soreang No. 6, Pamekaran, Soreang, Bandung, West Java 40912, IndonesiaPeluang kerja untuk Guest Service Agent di Grand Sunshine Resort & Convention. Lokasi penempatan di Bandung untuk ahli Front Office.
-
New
Duty Manager Full time
Palmerah, Dki Jakarta, Jl. AIPDA K.S. Tubun No. 7Informasi lowongan kerja: Hotel Santika Premiere Slipi Jakarta di Jakarta membutuhkan Duty Manager untuk departemen Front Office.
-
October 29, 2025
Front Desk Agent Full time
Palmerah, Dki Jakarta, Jl. AIPDA K.S. Tubun No. 7Posisi Front Desk Agent kini tersedia di Hotel Santika Premiere Slipi Jakarta. Lokasi kerja strategis di pusat kota Jakarta.
-
October 29, 2025
Front Desk Agent Full time
Tulusrejo, Jawa Timur, Jl. S. Parman 45Tim Front Office di Ibis Styles Malang (Malang) membuka lowongan untuk Front Desk Agent. Peluang karir di Jawa Timur.
-
October 28, 2025
Front Desk Agent Full time
Cibangkong, Jawa Barat, Jl Gatot Subroto No 289Ibis Bandung Trans Studio (Bandung) membuka lowongan untuk posisi Front Desk Agent di departemen Front Office.