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Entropy always wins.

Grand Mercure Jakarta Harmoni
Grand Mercure Jakarta Harmoni is a premier five-star hotel located in the historic heart of Jakarta, Indonesia. Our hotel masterfully blends French elegance with authentic local culture, offering sophisticated accommodations and world-class facilities for business and leisure travelers. We are currently inviting passionate professionals to explore rewarding hotel jobs in Jakarta and become part of our winning team.

As a member of the prestigious Accor family, we offer unparalleled opportunities for talent development through our global learning programs and a clear path for career advancement. We are committed to fostering a dynamic, supportive, and customer-oriented environment. If you are seeking exceptional hospitality careers in Jakarta and want to grow within a leading international brand, this is your chance to join us and make a difference.

Guest Experience Officer

Responsibilities:

• Act as a primary point of contact for guests, ensuring a personalized and memorable stay.
• Proactively engage with guests to anticipate their needs and gather feedback.
• Coordinate with various departments to resolve guest issues and fulfill special requests.
• Oversee VIP arrivals and ensure all arrangements are perfectly executed.
• Promote hotel services and facilities to enhance the overall guest experience.

Qualifications:

• Possesses relevant experience in a similar position within the industry.
• Demonstrates the ability to work effectively both independently and as part of a team in a dynamic, fast-paced environment.
• Exhibits excellent command of the English language in reading, writing, and speaking.
• Highly committed to delivering exceptional guest service with a strong customer-oriented mindset.
• Minimum 2 years of experience in a Guest Relations or Front Office supervisory role.
• Exceptional problem-solving skills and a passion for guest satisfaction.
• Impeccable grooming and professional demeanor.

How to Apply:
Join our winning team and grow your career with Accor. If you have a customer-oriented mindset and are ready to deliver exceptional guest service, please click the “Apply” button to submit your application through our official portal.