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Holiday Inn Cikarang Jababeka
Holiday Inn Cikarang Jababeka is a premier international hotel situated in the heart of one of Indonesia’s largest industrial estates. As part of the globally renowned IHG Hotels & Resorts family, we provide a welcoming and comfortable experience for business and leisure travelers alike, with modern facilities and exceptional service. We are currently seeking passionate individuals to fill hotel jobs in Cikarang.

Join our team in Indonesia and find a bright room to grow! With over 20 hotel brands and more than 6,000 global destinations, IHG offers unparalleled opportunities for career development and advancement. We are committed to nurturing our talent and providing a supportive environment for you to thrive. If you are looking for rewarding hospitality careers in Jawa Barat, we invite you to start your journey with us.

Position: Reservation Agent

Responsibilities:

• Process all reservation requests, changes, and cancellations received by phone, email, or through central reservation systems.
• Provide clear and accurate information about room availability, rates, and hotel policies.
• Maximize room revenue by utilizing upselling and yield management techniques.
• Maintain accurate guest records and booking information in the property management system (PMS).
• Work closely with the sales and front office teams to ensure a smooth guest experience.

Qualifications:

• Previous experience as a Reservation Agent or in a similar role in a hotel.
• Proficiency with hotel PMS and central reservation systems.
• Excellent communication and customer service skills.
• Strong attention to detail and organizational skills.
• Ability to work effectively in a fast-paced environment.
• Fluent in English, both written and spoken.
• Positive attitude and a team player.

How to Apply:
If you are ready to grow with a global hospitality leader, we invite you to apply. Click the “Apply” button to send your resume and cover letter to our HR department and start your journey with IHG.