Guest Service Agent
- Full time
- Mekarmukti, Jawa Barat, Jl. Jababeka Raya Kav. A-2 Jababeka 1
- @Holiday Inn Cikarang Jababeka posted 3 weeks ago
- Posted : October 10, 2025 -Accepting applications
Job Description
Holiday Inn Cikarang Jababeka
Holiday Inn Cikarang Jababeka is a premier international hotel situated in the heart of one of Indonesia’s largest industrial estates. As part of the globally renowned IHG Hotels & Resorts family, we provide a welcoming and comfortable experience for business and leisure travelers alike, with modern facilities and exceptional service. We are currently seeking passionate individuals to fill hotel jobs in Cikarang.
Join our team in Indonesia and find a bright room to grow! With over 20 hotel brands and more than 6,000 global destinations, IHG offers unparalleled opportunities for career development and advancement. We are committed to nurturing our talent and providing a supportive environment for you to thrive. If you are looking for rewarding hospitality careers in Jawa Barat, we invite you to start your journey with us.
Position: Guest Service Agent
Responsibilities:
- Welcome and greet guests in a professional and friendly manner.
- Manage guest check-ins and check-outs efficiently and accurately.
- Handle guest inquiries, requests, and concerns promptly and courteously.
- Process payments and maintain a balanced cash float.
- Provide information about hotel services, facilities, and local attractions.
Qualifications:
- Previous experience as a Guest Service Agent or in a similar customer-facing role in a hotel.
- Excellent interpersonal and communication skills.
- A friendly, professional, and guest-oriented demeanor.
- Proficient with hotel Property Management Systems (PMS).
- Strong problem-solving skills.
- Fluent in English.
- Ability to work flexible shifts, including weekends and holidays.
How to Apply:
If you are ready to grow with a global hospitality leader, we invite you to apply. Click the “Apply” button to send your resume and cover letter to our HR department and start your journey with IHG.
Required skills
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