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Sheraton Surabaya Hotel & Towers
Sheraton Surabaya Hotel & Towers, a distinguished member of the Marriott Bonvoy portfolio, is a “Great Place to Work” certified property located in the heart of Surabaya. We provide a career that fulfills your purpose, offering a place to dream without limits and be part of a global community. We are currently offering exceptional hotel jobs in Surabaya for passionate individuals.

Be inspired. Be empowered. Be you. At Marriott, you deserve to join a team where everyone has a voice, inspired by what’s possible, and encouraged to become the best version of yourself. If you are seeking rewarding hospitality careers in Surabaya, explore the opportunities in our Surabaya hotel hiring initiative and discover your future with us.

Position: Duty Manager

Responsibilities:

• Oversee the entire hotel operations during the assigned shift, acting as the Manager on Duty.
• Handle all escalated guest complaints, emergencies, and security issues.
• Support the Front Office team and ensure all procedures are followed.
• Conduct regular walk_throughs of the hotel to ensure standards are met.
• Prepare and submit shift reports to senior management.

Qualifications:

• Minimum 3_4 years of experience in hotel operations, with significant time in Front Office leadership.
• Proven experience as a Duty Manager or Assistant Front Office Manager.
• Exceptional problem_solving, decision_making, and crisis management skills.
• Strong leadership and communication capabilities.
• Fluent in English. Proficiency in other languages is a plus.
• In_depth knowledge of hotel PMS and general hotel operations.
• High level of professionalism and composure.

How to Apply:
Click the “Apply” button to send your application directly through our official career portal and start your career journey with us.