Guest Service Agent
- Full time
- Kedungdoro, Jawa Timur, Jalan Embong Malang 25-31
- @Sheraton Surabaya Hotel & Towers posted 2 months ago
- Posted : October 21, 2025 -Accepting applications
Job Description
Sheraton Surabaya Hotel & Towers
Sheraton Surabaya Hotel & Towers, a distinguished member of the Marriott Bonvoy portfolio, is a “Great Place to Work” certified property located in the heart of Surabaya. We provide a career that fulfills your purpose, offering a place to dream without limits and be part of a global community. We are currently offering exceptional hotel jobs in Surabaya for passionate individuals.
Be inspired. Be empowered. Be you. At Marriott, you deserve to join a team where everyone has a voice, inspired by what’s possible, and encouraged to become the best version of yourself. If you are seeking rewarding hospitality careers in Surabaya, explore the opportunities in our Surabaya hotel hiring initiative and discover your future with us.
Position: Guest Service Agent
Responsibilities:
- Perform guest check_in and check_out procedures efficiently and courteously.
- Handle guest reservations, inquiries, and requests.
- Manage guest billing and process payments accurately.
- Provide information about hotel services and local attractions.
- Address guest concerns and ensure their satisfaction.
Qualifications:
- Minimum 1 year of experience as a Guest Service Agent or in a similar guest_facing role.
- Proficiency in hotel PMS (e.g., Opera) is highly preferred.
- Excellent communication and interpersonal skills.
- Fluent in English, both spoken and written.
- A positive attitude and a passion for providing outstanding guest service.
- Strong multitasking and problem_solving abilities.
- Professional appearance.
How to Apply:
Click the “Apply” button to send your application directly through our official career portal and start your career journey with us.
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