Guest Service Center Agent
- Full time
- Kedungdoro, Jawa Timur, Jalan Embong Malang 25-31
- @Sheraton Surabaya Hotel & Towers posted 2 months ago
- Posted : October 21, 2025 -Accepting applications
Job Description
Sheraton Surabaya Hotel & Towers
Sheraton Surabaya Hotel & Towers, a distinguished member of the Marriott Bonvoy portfolio, is a “Great Place to Work” certified property located in the heart of Surabaya. We provide a career that fulfills your purpose, offering a place to dream without limits and be part of a global community. We are currently offering exceptional hotel jobs in Surabaya for passionate individuals.
Be inspired. Be empowered. Be you. At Marriott, you deserve to join a team where everyone has a voice, inspired by what’s possible, and encouraged to become the best version of yourself. If you are seeking rewarding hospitality careers in Surabaya, explore the opportunities in our Surabaya hotel hiring initiative and discover your future with us.
Position: Guest Service Center Agent
Responsibilities:
- Act as the central communication point for all guest requests (e.g., “At Your Service”).
- Handle all incoming and outgoing calls with professional etiquette.
- Log and track guest requests in the system, ensuring timely follow_up.
- Coordinate with Housekeeping, Engineering, and F&B to fulfill guest needs.
- Manage wake_up calls and provide general information.
Qualifications:
- Minimum 1 year of experience as a hotel operator, call center agent, or in Front Office.
- Exceptional communication and active listening skills.
- A clear and pleasant speaking voice.
- Fluent in English, both spoken and written.
- Strong multitasking skills and ability to work under pressure.
- Familiarity with PABX systems and hotel PMS.
- Guest_oriented and highly organized.
How to Apply:
Click the “Apply” button to send your application directly through our official career portal and start your career journey with us.
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