The Front Office Department at Abisena Ubud Bali is the heart of guest interactions,
ensuring seamless experiences from arrival to departure. Our team is committed to
delivering warm hospitality, personalized service, and efficient operations to create
unforgettable stays for our guests.

Front Office Department

Positions Available

• Concierge / GSA (Guest Service Agent)
• Front Office
• Front Office Supervisor (Male)
• Reservation

General Qualifications

• Previous experience in a Front Office or Guest Services role in a luxury hotel or resort.
• Excellent verbal and written communication skills in English (additional languages are a plus).
• Proficiency in hotel management systems and reservation platforms.
• Strong problem-solving abilities and guest-handling skills.
• Well-groomed, professional, and service-oriented mindset.
• Able to work flexible hours, including weekends and holidays.
• Able to join immediately.

Role-Specific Responsibilities

Concierge / GSA (Guest Service Agent):

• Welcome guests upon arrival, assist with check-in/check-out, and handle inquiries.
• Provide personalized recommendations and arrange guest activities, tours, and dining experiences.
• Manage guest requests efficiently, ensuring a smooth and luxurious stay.

Front Office:

• Handle guest reservations, check-in/check-out procedures, and payments.
• Maintain accurate records and manage room availability.
• Ensure guest satisfaction by addressing any concerns promptly.

Front Office Supervisor (Male):

• Lead the Front Office team, ensuring smooth daily operations and high service standards.
• Train and mentor junior staff to maintain professional excellence.
• Monitor guest feedback and implement service improvements.

Reservation:

• Manage hotel bookings, ensuring accuracy and efficiency in reservation processes.
• Respond to guest inquiries via phone and email, offering tailored solutions.
• Work closely with sales and marketing teams to optimize occupancy and revenue.

How to Apply

Send your resume and recent photograph to email

Subject Title Format: (Your Name)_Position Applied
Example: “John Doe_Front Office Supervisor”

Location:
Abisena Ubud Bali
Jln. Raya Keliki No.123, Banjar Keliki, Kec. Tegallalang, Kabupaten Gianyar, Bali 80561

Join Abisena Ubud Bali and be part of a team that redefines hospitality with
warmth, professionalism, and excellence.