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Swissôtel Nusantara
Swissôtel Nusantara is a distinguished 5-star hotel located in the heart of Indonesia’s new capital city, IKN (Ibu Kota Nusantara). As a premium property offering authentic Swiss hospitality, we are thrilled to present an exceptional opportunity for skilled and passionate talents to join our team. Be a part of this landmark development and contribute to a new chapter in Indonesian hospitality. We are currently offering unique hotel jobs in IKN for a range of positions.

As part of the global Accor family, we provide a world of opportunities. Our team members enjoy an employee benefit card with discounted rates at Accor hotels worldwide, extensive talent development through our learning programs, and the chance to grow within our property and across the globe. If you are seeking rewarding hospitality careers in Kalimantan Timur and want to make a difference, we invite you to explore our vacancies. Additional benefits such as meals and accommodation are provided.

Position: Assistant Front Office Manager

Responsibilities:

• Lead and supervise the Front Office team, including front desk, concierge, and night audit operations.
• Assist in managing daily operations to ensure a seamless and exceptional guest experience from arrival to departure.
• Train and motivate team members to uphold the highest standards of Swiss hospitality.
• Handle escalated guest inquiries and resolve issues with a creative and problem solving approach.
• Manage room inventory, oversee check in/out procedures using OPERA Cloud, and coordinate with housekeeping.

Qualifications:

• Minimum of 2 years experience in a similar position in an international brand (premium/luxury).
• Remote area work experience is preferred.
• Proficient in Bahasa Indonesia and English.
• Strong leadership and interpersonal skills with the ability to motivate and guide a team.
• Excellent problem solving abilities and a creative approach to enhance guest experiences.
• In depth knowledge of front office, concierge, and night audit preparations.
• Working knowledge of OPERA Cloud and housekeeping operations.
• Physical ability to stand and walk for extended periods of time.

How to Apply:
Be part of a pioneering team and experience authentic Swiss hospitality in Indonesia’s new capital. To apply, please click the “Apply” button to submit your application and CV via email.