Front Office Supervisor

Job Description

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No charity here, only mutual exploitation done politely.

Novus Jiva Anyer, Villa Resort & Spa
Located at the lovely area of West Java, Novus Jiva Anyer, Villa Resort & Spa stands perched 32m above the ocean with stunning views of the Java sea and surrounding mountains. This is a place where relaxation meets excitement, wrapped in sophistication and elegance. We are currently offering exceptional hotel jobs in Anyer for passionate hoteliers.

As a premier destination in West Java, we are committed to providing the best of both worlds to our guests. Joining our team means being part of a dynamic and innovative environment. If you are seeking rewarding hospitality careers in Banten and have a guest oriented mindset, we invite you to explore these opportunities.

Position: Front Office Supervisor

Responsibilities:

  • Supervise the Front Desk team during assigned shifts.
  • Ensure smooth check in and check out processes for all guests.
  • Handle guest inquiries, requests, and escalated complaints.
  • Train and coach Front Desk Agents.
  • Manage shift checklists, cash handling, and reporting.
  • Coordinate with Housekeeping and other departments to fulfill guest needs.

Qualifications:

  • Experience in a similar position at a hotel or resort
  • Good communication skills, Highly motivated, Creative, Innovative with results & guest oriented
  • Have a good personality, attitude & team player
  • Strong leadership and guest service skills.
  • Proficient in hotel PMS.
  • Excellent problem solving abilities.

How to Apply:
We are inviting passionate hoteliers to fulfill these positions. Qualified candidates, kindly click the “Apply” button to send your CV and join our sophisticated and elegant team.

Required skills

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