Front Desk Agent
- Full time
- Simpang Tiga, Riau, Jalan Jenderal Sudirman no. 17, Simpang Tiga
- @BATIQA Hotel Pekanbaru posted 1 month ago
- Posted : October 22, 2025 -Accepting applications
Job Description
BATIQA Hotel Pekanbaru
BATIQA Hotel Manajemen (BHM) is a leading 3-star hotel management company specializing in owning and managing hotels and resorts across Indonesia. Our dedication to exceptional service and commitment to our employees’ growth make us a preferred employer. We are currently offering exciting hotel jobs in Pekanbaru for dynamic individuals.
Join us at BATIQA Hotel Pekanbaru in creating memorable guest experiences and advancing your career in hospitality. We look forward to welcoming you to our team and helping you grow within a supportive and professional environment. If you are seeking rewarding hospitality careers in Pekanbaru, explore the opportunities available with us.
Position: Front Desk Agent
Responsibilities:
- Perform all guest check-in and check-out procedures efficiently.
- Manage phone and online reservations, ensuring all details are accurate.
- Welcome guests upon arrival and provide information about hotel amenities and local attractions.
- Handle guest payments, manage cash floats, and maintain billing accuracy.
- Respond to guest inquiries and resolve any issues or complaints professionally.
Qualifications:
- Previous experience as a Front Desk Agent or in a similar customer-facing role.
- Proficiency in hotel Property Management Systems (PMS).
- Excellent communication and interpersonal skills in English and Bahasa Indonesia.
- Strong customer service orientation with a positive and friendly attitude.
- Professional appearance and demeanor.
- Ability to work flexible shifts, including nights, weekends, and holidays.
- Diploma in Hospitality or a related field is preferred.
How to Apply:
Click the “Apply” button to visit the BATIQA Career link and submit your application to join our dynamic team in Pekanbaru.
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