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Ramada by Wyndham Serpong Hotel
Ramada by Wyndham Serpong Hotel is a premier four star international hotel located in the dynamic Serpong area of Tangerang Selatan. We provide modern comfort and comprehensive facilities for both business and leisure travelers, featuring well appointed rooms, versatile event spaces, and exceptional dining. We are currently offering exciting hotel jobs in Tangerang Selatan for dedicated professionals.

As part of the globally recognized Wyndham Hotels & Resorts, we are built on our signature ‘Count on Me’ service culture. This encourages each team member to be responsive, be respectful, and deliver great experiences to our guests, partners, and communities. If you are seeking rewarding hospitality careers in Banten and want to join a supportive team, explore our Tangerang Selatan hotel hiring initiative.

Position: Front Desk Agent (Mandarin Speaking)

Responsibilities:

• Perform check in and check out procedures for all guests, with a special focus on assisting Mandarin speaking guests.
• Handle guest inquiries, requests, and complaints in English and Mandarin.
• Manage reservations, phone calls, and guest correspondence.
• Process payments and maintain guest folios accurately.
• Provide information about hotel services and local attractions in a responsive manner.

Qualifications:

• Must be fluent in Mandarin (spoken and written) and English.
• Previous experience as a Front Desk Agent in a 4 or 5 star hotel.
• Proficiency in hotel Property Management Systems (PMS).
• Excellent customer service and communication skills.
• Professional appearance and a positive, welcoming attitude.
• Responsive, respectful, and able to deliver great guest experiences.
• Ability to work in rotating shifts.

How to Apply:
We invite all qualified candidates to join our team and embody our ‘Count on Me’ service culture. To apply, please click the ‘Apply’ button, which will guide you to our official recruitment portal to submit your CV. We look forward to discovering your potential to deliver great experiences.