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ASTON Batam Hotel & Residence
ASTON Batam Hotel & Residence is a modern four star hotel and residence located in the vibrant heart of Batam. We provide exceptional comfort for both short stay and long term guests, featuring stylish accommodations, state of the art meeting facilities, and diverse dining options. We are currently a premier destination for travelers and are offering exciting hotel jobs in Batam for skilled professionals.

As a proud member of Archipelago, Southeast Asia’s largest private and independent hotel management group, we are committed to heartfelt service and continuous growth. Joining our team means access to extensive training, global career opportunities, and a supportive environment. If you are looking for rewarding hospitality careers in Batam, explore the opportunities in our Batam hotel hiring initiative.

Position: Front Desk Agent

Responsibilities:

• Perform all check in and check out procedures efficiently and courteously.
• Welcome guests upon arrival and provide information about the hotel and Batam.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Manage phone calls, reservations, and correspondence.
• Process payments and maintain accurate guest folios.

Qualifications:

• Minimum 1 year experience as a Front Desk Agent in a reputable hotel.
• Excellent customer service and interpersonal skills.
• Fluent in English, both spoken and written.
• Proficient in hotel Property Management Systems (PMS).
• Professional appearance and a positive, welcoming attitude.
• Ability to work flexible shifts, including nights and weekends.
• Strong problem solving abilities.