Guest Service Agent
- Full time
- Kedungdoro, Jawa Timur, Jalan Embong Malang 25-31
- @Sheraton Surabaya Hotel & Towers posted 2 months ago
- Posted : November 6, 2025 -Accepting applications
Job Description
Sheraton Surabaya Hotel & Towers
Sheraton Surabaya Hotel & Towers is an elegant, five-star luxury hotel strategically located in the heart of Surabaya, offering a seamless blend of world-class service and exceptional facilities. Directly connected to Tunjungan Plaza, the city’s premier shopping and entertainment destination, we provide guests with a luxury base for business and leisure. We are currently offering exceptional **hotel jobs in Surabaya** for talented individuals eager to advance their careers.
As part of the prestigious Marriott Bonvoy portfolio, we foster a supportive culture that encourages you to “Begin, Belong, Become” the best version of yourself. Joining our team means committing to a career that fulfills your purpose, with access to global brand standards and comprehensive professional growth. If you are seeking rewarding **hospitality careers in East Java** and wish to be part of a dynamic, service-driven team, explore the opportunities available in our **Surabaya hotel hiring** initiative.
Position: Guest Service Agent
Qualifications:
- Prior experience in a Guest Service Agent, Front Desk, or Concierge role, preferably in a 5-star hotel.
- Exceptional interpersonal and communication skills to handle check-ins, check-outs, and guest inquiries.
- Proven ability to resolve guest concerns efficiently and maintain a calm, professional demeanor.
- Proficiency in Property Management Systems (PMS) like Opera or similar software.
- A proactive approach to anticipating guest needs and exceeding service expectations.
- Fluent spoken and written English is mandatory; other languages are a strong asset.
- Willingness to work in rotating shifts, including nights, weekends, and public holidays.
How to Apply:
To embark on a rewarding career with a prestigious international brand, kindly click the “Apply” button below. We are committed to fostering your potential and look forward to receiving your application soon.
Related Jobs
Required skills
Related Jobs
-
December 22, 2025Front Desk Agent Full time
Genteng, Jawa Timur, 11 Jl. TunjunganBagi Anda seorang Front Desk Agent, Platinum Hotel Tunjungan Surabaya di Surabaya menawarkan sebuah peluang karir menjanjikan.
-
December 22, 2025
Bell Driver – Daily Worker Daily Worker
Cigugur Girang, Jawa Barat, Jl. Setiabudi No. 191, Gegerkalong, Kec. Sukasari, Bandung 40153voco Bandung Setiabudi ({City}) saat ini sedang merekrut Bell Driver – Daily Worker untuk memperkuat tim Front Office.
-
December 22, 2025
Reservation (Daily Worker) Daily Worker
Pejeng Kaja, Bali, Jl. Ir. Soekarno, Br. Bukit, Desa Sanding, TampaksiringMencari karir sebagai Reservation (Daily Worker)? Kawi Resort di Tampaksiring membuka kesempatan untuk Anda.
-
December 22, 2025
Duty Manager Full time
Cilandak, DKI Jakarta, Jl R A Kartini No 18 Lebak BulusInilah kesempatan Anda untuk menjadi Duty Manager di Mercure Jakarta Simatupang, hotel bintang 4 di Jakarta.
-
December 22, 2025
Front Office Manager Full time
Tangerang, Banten, Jl. Jenderal Sudirman No.1, Cihuni, Kec. Pagedangan, Kabupaten Tangerang, Banten 15332 IDJadilah bagian dari tim Front Office di Herloom Hotel & Residence BSD, Tangerang. Posisi Front Office Manager kini dibuka untuk Anda.
