Internship – Guest Experience

  • Trainee
  • Kunjung Mae, South Sulawesi, Jl. A Mappanyukki No. 17, Kunjung Mae, Mariso, Makassar, South Sulawesi 90125, Indonesia
  • @Meliã Makassar posted 9 hours ago
  • Posted : November 6, 2025 -Accepting applications

Job Description

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Survival isn’t free.

Meliã Makassar
Meliã Makassar, part of the international Meliã Hotels & Resorts, offers inspiring opportunities in the vibrant city of Makassar, Indonesia. We are dedicated to providing unique and exceptional experiences for our guests, driven by our philosophy of valuing **VERY INSPIRING PEOPLE** (VIPs). This modern hotel is a key player in the South Sulawesi hospitality scene, and we are actively seeking passionate individuals to join our team for exceptional hotel jobs in Makassar.

Joining the Meliã family means becoming part of a global, dynamic culture that promotes growth, development, and a deeply passionate approach to service. We believe in nurturing talent across all departments, from Sales & Marketing and Guest Experience to Housekeeping and F&B. If you are seeking rewarding hospitality careers in Makassar and want to be a truly **VERY INSPIRING PEOPLE**, we invite you to explore the opportunities available in our current hiring initiative.

Position: Internship – Guest Experience

Responsibilities:

  • Assist the Guest Experience team in enhancing overall guest satisfaction from pre-arrival to post-departure.
  • Support Guest Relations and Front Office in handling guest feedback, preferences, and special requests promptly and accurately.
  • Shadow management to learn strategic planning and implementation for superior service delivery.
  • Actively engage with guests, displaying excellent interpersonal skills and a commitment to personalized service.
  • Assist in maintaining data related to guest profiles and preferences using the Property Management System (PMS).

Qualifications:

  • Currently pursuing or recently graduated with a Degree/Diploma in Hospitality Management or a related field.
  • Strong passion for guest interaction, customer service, and creating memorable experiences.
  • Excellent team spirit, strong motivation, good personality and appearance.
  • Well communication skills, particularly verbal English, are highly desirable.
  • Ability to work efficiently and consistently in a fast-paced environment.
  • Must be highly motivated and eager to learn the operation of an international brand hotel in Makassar.
  • A commitment to the Meliã philosophy of **VERY INSPIRING PEOPLE**.

Join us now and become a **VERY INSPIRING PEOPLE**! Please use the Apply button on the job page to submit your application and begin your career journey with Meliã Hotels & Resorts.

Required skills

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