Guest Service Agent (Mandarin Speaker)
- Full time
- Kuta, Bali, Jl Wana Segara No 33, Kuta-Tuban
- @Holiday Inn Resort Baruna Bali posted 4 weeks ago
- Posted : November 6, 2025 -Accepting applications
Job Description
Holiday Inn Resort Baruna Bali
Holiday Inn Resort Baruna Bali is a contemporary beachfront resort nestled in the south of Kuta, offering a relaxed tropical escape near Denpasar Airport. As part of the prestigious IHG brand, this resort is designed to provide memorable family and leisure experiences. We believe that the little things can make a big difference and are actively seeking passionate professionals to join our team, offering exceptional hotel jobs in Kuta, Bali.
Joining our team offers “room to have a new start” with a globally recognized hospitality leader, IHG. Our resort culture is centered on service, teamwork, and creating meaningful guest connections. If you are seeking rewarding hospitality careers in Kuta and are ready to contribute your skills to a dynamic and friendly environment, we invite you to explore the opportunities available in our Bali hotel hiring initiative and build your future with us.
Position: Guest Service Agent (Mandarin Speaker)
Responsibilities:
- Provide exceptional check-in, check-out, and guest service experiences, specifically catering to Mandarin-speaking guests.
- Act as the main point of contact for Chinese guests, addressing their needs and inquiries accurately and courteously in their native language.
- Manage room assignments, guest preferences, and ensure all requests are followed up efficiently.
- Process all front office transactions, including cash and credit card payments, accurately.
- Communicate proactively with other departments to ensure smooth operations and high guest satisfaction, particularly for the Chinese market segment.
Qualifications:
- Minimum 1-2 years of experience as a Guest Service Agent, GSA, or Front Desk position in a 4-5 star hotel in Bali.
- Mandarin language fluency (spoken and written) is mandatory to service the high volume of Chinese guests.
- Strong communication and interpersonal skills, essential for a Guest Relations role.
- Proficiency in hotel Property Management Systems (PMS) and standard front office procedures.
- Excellent grooming and a highly professional, outgoing demeanor, fitting the IHG brand standards.
- A pleasant personality and the ability to work in a fast-paced, dynamic environment.
- Fluent English proficiency is also required.
Room to have a new start! If you believe the little things make a big difference, please use the Apply button on the job page to submit your updated CV.
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