Guest Relation Officer (GRO)
- Full time
- Menteng, DKI Jakarta, Jalan Cikini Raya No 66 10330 JAKARTA INDONESIA
- @Mercure Jakarta Cikini posted 1 month ago
- Posted : November 12, 2025 -Accepting applications
Job Description
Mercure Jakarta Cikini
Mercure Jakarta Cikini is a modern 4-star hotel strategically located in the vibrant Cikini area of Menteng, Jakarta Pusat. Our hotel offers easy access to business districts, cultural landmarks, and shopping centers, featuring contemporary rooms, an all-day dining restaurant, a rooftop bar, and versatile meeting facilities. We are currently offering exceptional hotel jobs in Jakarta Pusat for dynamic hospitality professionals.
As a proud member of the Accor group, we provide a world of opportunity. We are committed to developing your talent through Accor’s comprehensive learning programs and offer an employee benefit card with discounted rates at Accor hotels worldwide. If you are seeking rewarding hospitality careers in Jakarta and want the opportunity to grow within your property and across the world, join our team. You’ll also have the ability to make a difference through our CSR and ESG activities.
Position: Guest Relation Officer (GRO)
Responsibilities:
- Greet and welcome guests, particularly VIPs, upon arrival in a warm and professional manner.
- Proactively engage with guests throughout their stay to ensure satisfaction and gather feedback.
- Handle guest inquiries, special requests, and complaints, providing prompt service recovery.
- Manage guest profiles and preferences to ensure personalized service during current and future stays.
- Assist the Front Office team with check-in/check-out procedures during peak periods.
Qualifications:
- Experience in the same position (GRO or Guest Service), preferably in the hospitality industry.
- Strong responsibility and interpersonal skills.
- Highly motivated, able to work under pressure, and team collaboration.
- Excellent communication skills, fluent in English (spoken and written).
- Polished appearance and a genuine passion for guest service.
- Familiarity with hotel Property Management Systems (PMS).
How to Apply:
Please click the “Apply” button to send your CV directly and join our dynamic team.
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