Guest Experience Manager
- Full time
- Bintan, Kepulauan Riau, Jalan Indera Segara Site A12, Bintan Utara, Lagoi, 29155
- @Mövenpick Resort & Spa Bintan Lagoon posted 3 weeks ago
- Posted : November 12, 2025 -Accepting applications
Job Description
Mövenpick Resort & Spa Bintan Lagoon
Mövenpick Resort & Spa Bintan Lagoon is a stunning new 5-star beach getaway destination, set to introduce Swiss-inspired hospitality to Bintan. Overlooking the scenic South China Sea, just an hour by ferry from Singapore, our pre-opening resort will feature 420 rooms & suites, two golf courses, three lagoon swimming pools, unique restaurant concepts including a two-storey beach club, and spacious event spaces. We are currently offering exceptional pre-opening hotel jobs in Bintan for passionate hospitality professionals.
As a flagship pre-opening property and part of the globally renowned Accor group, we are committed to nurturing talent and fostering growth. Joining our team means you’ll receive an employee benefit card with discounted rates at Accor hotels worldwide, access to Accor’s comprehensive learning programs, and incredible opportunities to grow within the property and across the world. If you are seeking rewarding hospitality careers in Kepulauan Riau, be part of our pre-opening journey and make a difference through our CSR and ESG activities.
Position: Guest Experience Manager
Responsibilities:
- Oversee and elevate the entire guest journey, from pre-arrival to post-departure.
- Manage guest relations, handling VIP arrivals, special requests, and service recovery.
- Analyze guest feedback (GSS) and implement action plans to improve service quality and guest satisfaction.
- Train and mentor front-line staff on brand standards, upselling, and personalized service.
- Collaborate with all departments to ensure a seamless and memorable guest experience.
Qualifications:
- Minimum 3 years of experience in a Guest Relations or Front Office leadership role in a luxury resort.
- Passion for guest service and a proactive approach to problem-solving.
- Strong leadership and communication skills.
- Experience with Opera PMS and guest feedback management platforms.
- Ability to create memorable experiences and anticipate guest needs.
- Previous pre-opening or Bintan/resort experience is an asset.
- Fluent in English; additional languages (e.g., Mandarin) are a plus.
How to Apply:
Please click the “Apply” button to submit your application directly and be a part of our exciting pre-opening journey with Accor.
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