Quality Manager
- Full time
- Labuan Bajo, Nusa Tenggara Timur, Pantai Wae Rana
- @TA’AKTANA, a Luxury Collection Resort & Spa, Labuan Bajo posted 21 hours ago
- Posted : November 17, 2025 -Accepting applications
Job Description
TA’AKTANA, a Luxury Collection Resort & Spa, Labuan Bajo
TA’AKTANA, a Luxury Collection Resort & Spa, Labuan Bajo, is a premier luxury destination set against the stunning backdrop of Flores. As part of Marriott International, our resort offers unparalleled guest experiences, exquisite dining, and sophisticated accommodations. We are currently offering exceptional hotel jobs in Labuan Bajo for passionate hospitality professionals dedicated to excellence.
We believe in empowering our team to be the best version of themselves. Joining our global community means access to world class training, limitless career opportunities, and a supportive environment where every voice is heard. If you are seeking rewarding hospitality careers in Labuan Bajo and want to be part of something bigger, explore our Labuan Bajo hotel hiring initiative and discover your purpose with us.
Position: Quality Manager
Responsibilities:
- Develop, implement, and monitor quality assurance programs across all hotel departments.
- Analyze guest feedback (GSS, online reviews) to identify trends and areas for improvement.
- Conduct internal audits and inspections to ensure compliance with brand standards (Marriott Luxury Collection).
- Facilitate quality improvement teams and projects, driving a culture of continuous improvement.
- Train staff on brand standards, service excellence, and quality processes.
- Prepare and present quality performance reports to senior management.
Qualifications:
- Proven experience in a Quality Assurance or Quality Management role within the luxury hospitality sector.
- Strong analytical skills with the ability to interpret data and guest feedback.
- Expert knowledge of luxury hotel operations and brand standards (Marriott experience preferred).
- Excellent training, presentation, and communication skills.
- Meticulous attention to detail and a methodical approach to problem solving.
- A passion for service excellence and guest satisfaction.
- Ability to influence and motivate teams across all levels of the organization.
How to Apply:
Click the ‘Apply’ button to send your application directly through the official Marriott career portal and begin your journey with us.
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