Duty Manager
- Full time
- Babakan, Banten, Tangcity superblock Jl Jenderal Sudirman No 01, Cikokol, Banten
- @Novotel Tangerang Hotel posted 1 month ago
- Posted : November 30, 2025 -Accepting applications
Job Description
Novotel Tangerang
Novotel Tangerang is a prominent 4-star hotel located in the heart of Tangerang City, Banten, offering a perfect blend of modern comfort and strategic accessibility. As part of the prestigious Accor network, we pride ourselves on delivering world-class service standards and facilities that cater to both business and leisure travelers. We are currently opening premium hotel jobs in Tangerang for dedicated professionals who are eager to elevate their hospitality careers in Banten and contribute to our reputation for excellence.
Joining our team means stepping into a culture that values growth, innovation, and community impact. As an Accor property, we provide our staff with global employee benefits, comprehensive learning and development programs, and a clear pathway for advancement within the network. If you are seeking rewarding hospitality careers in Tangerang and wish to work in a dynamic environment that champions Environmental, Social, and Governance (ESG) initiatives, we invite you to explore these opportunities.
Leaders who wait for instruction instead of creating traction lose credibility at executive level. The trap is the hotel keeps running while your growth stands still.
Position: Duty Manager
Responsibilities:
- Manage daily Front Office operations, ensuring smooth check-in and check-out processes.
- Resolve guest complaints and issues promptly, maintaining high guest satisfaction scores.
- Supervise and train Front Office staff to uphold Accor’s service excellence standards.
- Ensure safety and security protocols are strictly followed during the shift.
- Coordinate with other departments to deliver a seamless guest experience.
Qualifications:
- Diploma or Bachelor’s degree in Hospitality Management or related field.
- Previous experience as a Duty Manager or Front Office Supervisor in a reputable hotel.
- Strong problem-solving skills and ability to remain calm under pressure.
- Excellent leadership and interpersonal communication abilities.
- Proficiency in Opera PMS and other hotel management software.
- Willingness to work rotating shifts, including nights and weekends.
- Fluent in English; knowledge of other languages is an advantage.
Review your performance history and submit only when ready to progress. Use the Apply button on the job page to move forward.
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