Duty Manager
- Full time
- Surabaya, Jawa Timur, Surabaya ID
- @Aloft Surabaya posted 2 months ago
- Posted : November 30, 2025 -Accepting applications
Job Description
Aloft Surabaya
Aloft Surabaya is a vibrant, tech-forward hotel located in the bustling heart of Surabaya, East Java. Designed for the next generation of travelers who love open spaces, open thinking, and open expression, we offer a distinct blend of style and substance. Our property features modern amenities, a buzzing social scene, and a bold approach to hospitality. We are currently offering exciting hotel jobs in Surabaya for energetic professionals ready to take center stage in their careers.
As part of Marriott International, Aloft Surabaya provides a dynamic work environment where creativity and individuality are celebrated. We are committed to developing talent through world-class training and global career opportunities. If you are seeking rewarding hospitality careers in Surabaya and want to join a team that values innovation and passion, we invite you to explore the openings in our latest recruitment drive.
Most candidates focus on securing the job, not on who they become in it, choose comfort with familiar duties instead of harder responsibilities. The danger is invisible because everything still feels productive, promotion discussions turn into polite declines and by then the market may have already moved on.
Position: Duty Manager
Responsibilities:
- Oversee Front Office operations during assigned shifts to ensure guest satisfaction.
- Handle guest complaints and resolve issues promptly and professionally.
- Ensure safety and security protocols are followed throughout the hotel.
- Supervise and support Front Desk Agents and other front-line staff.
- Coordinate with Housekeeping and Engineering to ensure room readiness and maintenance.
Qualifications:
- Diploma or Bachelor’s degree in Hospitality Management.
- Previous experience as a Duty Manager or Front Office Supervisor in an international hotel chain.
- Strong leadership and problem-solving abilities.
- Excellent communication skills in English and Bahasa Indonesia.
- Familiarity with Property Management Systems (PMS).
- Ability to work rotating shifts, including nights and weekends.
- Guest-oriented with a professional demeanor.
Review your performance history and submit only when ready to progress. Use the Apply button on the job page to move forward.
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