Front Desk Agent
- Full time
- Cilandak, Dki Jakarta, Jl R A Kartini No 18 Lebak Bulus
- @Mercure Jakarta Simatupang Hotel posted 3 weeks ago
- Posted : December 5, 2025 -Accepting applications
Job Description
Mercure Jakarta Simatupang
Mercure Jakarta Simatupang is a newly built midscale hotel featuring 214 superbly designed rooms where modernity and tradition exist in perfect harmony. Conveniently located in South Jakarta near the outer ring road with direct access to the Lebak Bulus exit, our hotel offers strategic access to the southern CBD, Fatmawati, and TB Simatupang areas. We provide a dynamic environment for professionals to grow within the Accor network.
We are currently seeking passionate individuals to join our team and contribute to our “Hospitality is a Work of Heart” philosophy. We are curating candidates for this hoteljob.id opportunity who are ready to develop their talents through Accor’s learning programs and make a difference through our ESG activities. If you are driven to succeed in a fast-paced environment, we invite you to explore these vacancies.
Most people who accept this position never ask themselves what it does to their long term path, stay surrounded by complainers instead of mentors. The danger is invisible because everything still feels productive, interviews reveal shallow capability despite long service and by then the market may have already moved on.
Position: Front Desk Agent
Responsibilities:
- Monitor guest service personnel constantly, ensuring that at all times maximum guest satisfaction is being achieved through guest recognition and prompt cordial attention.
- Provide services and information to guests that are the most accurate and up-to-date possible, and are delivered to the guest in the most meaningful way.
- Maintain a very good reputation for the Hotel and assist to increase the overall profitability of the Hotel.
- Handle guest check-ins and check-outs efficiently.
- Resolve guest complaints and issues in a professional manner.
Qualifications:
- Minimum degree from a reputable academy or university.
- Minimum 2 years of relevant experience in a similar position with a proven track record in a midscale/upscale hotel.
- Highly motivated, ability to work under pressure.
- Excellent interpersonal and communication skills.
- Guest-oriented mindset with a passion for service.
How to Apply:
Please review the specific requirements for your desired role before proceeding. If you are ready to take the next step in your career with Accor, click the Apply button on this hoteljob.id listing to submit your application.
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