Duty Manager
- Full time
- Sanur Kaja, Bali, Jl. Hang Tuah, Sanur Kaja, Denpasar Selatan, Bali, 80227
- @The Meru Sanur posted 3 weeks ago
- Posted : January 30, 2026 -Accepting applications
Job Description
Bali Beach Hotel, The Heritage Collection & The Meru Sanur
Bali Beach Hotel, The Heritage Collection and The Meru Sanur are exceptional destinations where timeless elegance meets the soul of Bali. Located on the iconic shores of Sanur, our properties represent a rich legacy of Indonesian hospitality combined with modern luxury. We are building something exceptional and looking for passionate, innovative talent to help shape the future of luxury hospitality in Sanur.
Join us in crafting a legacy of heritage, elegance, and unforgettable experiences. We are curating candidates for this exclusive hoteljob.id listing who are ready to excel in a world-class environment. Our team values creativity and professional growth, offering a supportive culture for those seeking rewarding hospitality careers in Sanur and wanting to be part of an iconic landmark in Bali.
Most people who accept this position never ask themselves what it does to their long term path, and wait for company training instead of designing their own learning plan. The real risk is that comfort becomes the default and ambition fades, each new hire reminds you of missed chances and correcting direction later demands greater sacrifice.
Position: Duty Manager
Responsibilities:
- Manage and oversee daily hotel operations during assigned shifts to ensure guest satisfaction
- Act as the primary point of contact for guest issues, resolving complaints and inquiries professionally
- Supervise Front Office and Concierge staff to ensure adherence to luxury service standards
- Conduct regular inspections of guest rooms and public areas to maintain property standards
- Coordinate emergency procedures and ensure the safety of guests and staff at all times
Qualifications:
- Proven experience as a Duty Manager or Assistant Front Office Manager in a 5-star hotel
- Strong leadership and decision-making skills in a high-pressure environment
- Exceptional communication and interpersonal abilities for guest interaction
- Proficient in property management systems (PMS) and guest service software
- Fluent in English, both verbal and written, with additional languages as an advantage
- Degree in Hospitality Management or a related field preferred
- Demonstrated ability to handle complex guest situations with grace and diplomacy
How to Apply:
We invite you to examine your professional fit and review the core requirements before taking action. To ensure your profile is reviewed effectively through this hoteljob.id vacancy, please navigate to the job listing and utilize the Apply button deliberately. Candidates who apply with intention and a clear understanding of the role are highly valued in our recruitment process.
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